Return Policy

EmpowerWig & Co., LLC | www.EmpowerWigandCo.com

 

Returns Eligibility

We want you to love your new look! If you're not completely satisfied, we accept returns on eligible items within 14 days of delivery.

To qualify for a return:

• The wig must be unused, unaltered, and in its original packaging.

• Lace must not be cut, and the wig must not be worn or styled.

• All original tags, nets, and packaging must be included.

• Custom or clearance wigs are final sale and not eligible for return.

Items Not Eligible for Return

• Wigs that have been worn, washed, or cut (including lace)

• Custom-made wigs

• Clearance or sale items

• Opened accessories (e.g., wig caps, brushes, adhesives)

• Items returned without authorization

 

Exchanges

We do offer exchanges on eligible items. If you'd like to switch to a different style, color, or length:

• Please contact us first to confirm stock availability.

• Exchanges must meet the same return conditions listed above.

How to Return an Item

1. Contact Us at support@empowerwigandco.com within 10 days of receiving your item.

2. Include your order number, reason for return, and any photos (if needed).

3. We will provide a Return Authorization and instructions.

4. Ship the item back to us in secure packaging.

   • Customer is responsible for return shipping unless the item is damaged or incorrect.

 

Refunds

Once we receive and inspect your return:

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Original shipping fees are non-refundable.

• If the item is returned ineligible, we will notify you and can ship it back at your expense.

 

Need Help?

Have questions about a return or product? We're here to help!

Email us at: support@empowerwigandco.com
 

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